Team Chongi
Terms & Conditions

Terms and Conditions – Team Chongi/The Pitt

1. Membership

1.1 Your membership will begin on the day you join. 1.2 Your membership is personal to you. You cannot transfer it to another person. 1.3 If the gym or the bank/building society makes a mistake with your direct debit payment, you are guaranteed a full and immediate refund from your bank/building society. 2. Fees 2.1 You must pay a monthly membership that will be determined by your chosen membership package. 2.2 Monthly instalments will be due on either the 8th or 25th of each calendar month or the next available working day by Direct Debit. 2.3 We may change the amount of your monthly payments. If we do we will write to you at the address you have given us 14 days before the changes take place. 2.4 Monthly fees are payable even if you do not use the centre. 2.5 Any missed payments are to be cleared in full before returning to the gym. 2.6 If there are any challenges regarding payment, you can call Debit Finance Collections Plc directly. 2.7 If there is a challenge in clearing missed payments, an arrangement can be made to clear the arrears and you will be allowed to continue to train (as long as the arrangement is honoured). 2.8 If there are any outstanding arrears without notification of cancellation (within your 3, 6 or 12 month MINIMUM agreement PERIOD), you will be obligated to clear the full amount of the term agreed. 3. Cancelling Your Membership 3.1 Memberships cannot be cancelled prior to the MINIMUM agreed contract length which you signed up to 3 MONTHS, 6 MONTHS or 12 MONTHS and the last payment has been made. A contract may be cancelled once the final payment has been made; this requires 30 DAYS notice in writing to Debit Finance (e-mail A confirmation letter will be sent back. Queries on cancelled memberships can only be dealt with when a copy of this letter is provided. Contact Debit Finance Collections on 01908 422 007. 4. Centre Rules 4.1 You must comply with the centre rules/etiquette which forms part of this agreement. 4.2 We may change the rules/etiquette at any time. We will post notice of any changes at the centre. 5. Changing the Agreement 5.1 We can change the agreement at any time. We will give you 14 day’s notice of this change in writing at the address you have given us. 6. Facilities 6.1 You are entitled to use the facilities available for your category of membership package. 6.2 You may have to pay additional charges to use certain other facilities/activities at the centre. You can get a list of these from reception. We can change these prices at any time. 6.3 Before using any exercise equipment or attending any class, you must read and sign the Health Commitment Statement/Pre Activity Questionnaire and have a supervised induction session. We can refuse access to the centre’s facilities if we consider your health maybe adversely affected by the use of such facilities. In such circumstances you will be required to obtain a letter from your GP. 6.4 Centres may open/close earlier during public holiday periods. Facilities may also close for occasional special events. Notices will be displayed in the centre in advance, notifying customers of any changes. No refund will be available for these periods. 6.5 We may change the centre’s opening times or withdraw any of the facilities/classes at any time if we need them for events, tournaments, exhibitions or other special activities. 6.6 We may need to close a facility or part of it for repair/refurbishment on the grounds of health and safety or improving customer satisfaction. Fitness classes may also have to be cancelled due to unforeseen instructor unavailability. In these circumstances we will do our best to notify you in advance. 6.7 Your membership does not give you priority over other users or guarantee the availability of facilities. 6.8 The gym management reserve the right to change the activity programme. Prior notice will be given in the centre relating to activity cancellations or the introduction of new sessions. 6.9 Promotions do not apply to existing members. 7. Membership Cards 7.1 You must submit your membership card at reception when accessing facilities; otherwise we will charge you the standard casual rate. 7.2 All members must have their photograph taken for identification purposes: this will be stored on the gym database. This information will solely be used by the gym and will not be released to any third parties. 7.3 If you lose your membership card we will charge a fee to replace it. 8. Junior Members/Children 8.1 If you are 4-17yrs (inclusive) your parent/guardian must sign this agreement on your behalf. By signing this agreement your parent/guardian agrees to be responsible for your behaviour and actions at all times and to pay us any amounts that are due on your behalf. 8.2 When you reach 18 yrs your junior membership will end and you will automatically and immediately become a full adult member and sign a copy of this agreement.